Customer Support Automation
NPS Survey & Follow-Up
Send NPS surveys after key milestones, analyze sentiment with AI, route promoters to review sites and detractors to support.
Trigger
Webhook trigger
Steps
6
Apps
3
Setup
~5 min
Apps this automation connects
SendGridAnthropicSlack
How it works
- 1Webhook trigger
- 2Sendgrid
- 3Claude call
- 4Conditional branch
- 5Sendgrid
- 6Slack
Unlike single-step automation tools, Samsarix runs this workflow through coordination-aware AI agents that adapt at each step — analyzing intent, branching on real conditions, and recovering from failures automatically. Import it as a spiral and customize any step.